How to Measure the Isolated Impact of Training
The issue of isolation is the single greatest obstacle to calculating the impact (level 4) and return on investment (ROI, level 5) for most training programs. Because there are usually a number of factors responsible for an improvement in performance (e.g. sales revenue, cost savings, customer satisfaction, etc.). So how do we get rid of all the possible “noise” and directly attribute these performance increases to our training programs?
Join Paul in this session to explore the issue of isolation in detail and learn how he performed isolation analysis at Verizon. Paul will show you:
- The top three methods for isolating impact: control groups, participant estimates and trendline/correlations
- Powerful case studies from sales, customer service and knowledge management tools