Informal Learning: How to Measure a Moving Target
The learning landscape continues to evolve. In the 1990s, computer-based training changed the traditional delivery model. Ever since then, technology has pushed L&D groups to develop and deliver materials in new and different ways. Recent technology changes have created a generation of digital natives who are impatient, highly networked and self guided. As a result, informal learning has become a method of choice. The needs of learners and the content needed to fill learning needs is ever in flux making it difficult for learning leaders to throw a metaphorical dart and land on one set of content or one approach that will meet the needs of all learners. Consequently, it has become difficult to measure the learning that occurs and determine whether it is helping the organization achieve business goals.
The purpose of this session is twofold. First, we will examine research that explains the pervasive changes occurring in the learning landscape, which has been driven by new technology. Second, we will share a framework for evaluating informal learning that focuses on defining content, determining the right time to measure learning and selecting the right tool for each learning type.